My Queue
Triage and resolve issues.
Tickets
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Stay ahead of your support queue
Filter, triage, and collaborate on tickets in real time while keeping SLAs under control.
Triage queues
Unassigned
Tickets without an assignee. Ideal for first-pass triage.
High priority
Urgent tickets that should be handled first.
At risk of SLA breach
Tickets close to response or resolution deadlines.
My queue
Tickets currently assigned to you across all priorities.
Inbox tickets
Primary triage workspace where support agents review, prioritize, and act on tickets using filters, queues, and a split-view conversation panel while staying on top of SLAs.
Ticket list
Ticket actions
Assign to agent
Quickly assign tickets to yourself or teammates to balance workload.
Add internal note
Collaborate with your team without exposing notes to the customer.
Reply to customer
Send a public response and log it in the conversation history.
Escalate or close
Update status, escalation level, and resolution details when work is complete.
Create a new ticket
Primary triage workspace where support agents review, prioritize, and act on tickets using filters, queues, and a split-view conversation panel while staying on top of SLAs.